Frequently Asked Questions
It’s easy! For your convenience, you are able to book your entire party online without waiting for someone to get back to you! CLICK HERE TO BOOK YOUR PARTY ONLINE. If you have any questions, or prefer to reserve your party over the phone, just give us a call and we’ll be happy to reserve your special day and time!
The party room time starts after the play time has ended. We may have another party in the party room before or after your party room time. You may request early access to party room and we will try to accomodate your request to the best of our ability to do so.
No. We will call you about 4 days before your scheduled party date to confirm your head count. If you haven’t already done so, you can place an order for food and other add-ons at that time.
No. Unfortunately we are not a walk-in facility. You must come in during one of our open jump sessions. Please see our Open Jump Schedule or our facebook page for more information.
The host parent is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Yes a non-refundable deposit of $100.00 is required to confirm your event booking. If you contact us 14 days prior to your event date , you may do a one time transfer of the deposit towards a future party, in the next 2 months, for a fee of $50. No shows on the day and / or cancellation anytime within a week of the party will be charged the entire party package price. SORRY, NO OTHER EXCEPTIONSSORRY NO OTHER EXCEPTIONS.
The remaining balance is due and payable on the day of your party. Please note that NJ sales tax and gratuity is not included in your party price until its conclusion.
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and The Jumping Jungle safety video viewing. We recommend that you include this 15 minutes on your invitations to guests.
For insurance purposes, all guests must have a waiver completed and for guests under 17 signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at The Jumping Jungle or online.
For guest safety and enjoyment, socks are required to play on the inflatables.
To help prevent injuries, each guest is required to watch The Jumping Jungle safety video before entering the inflatable areas.
Yes, for the safety and security of your guests, your party is completely private all of the time. Your party will start with private play in Side A for half the time and then switch to private play in side B for the remaining half. This allows our staff to focus solely on your group and to make the occasion special for your child. During our Laser Tag sessions, if there are younger children who continue to bounce, they might share the bounce are with the next party for 30 minutes.
Our fun and friendly staff will provide supervision in the inflatable areas so you can relax and enjoy the party!
Typically, we do not allow additional time in the bounce areas. However, please let us know if you’d like more time and we’ll do our best to accommodate your request. (Additional charges will apply.)
We’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable areas.
We’re sorry, but guests may not re-enter the bounce areas. However, when the party is through, you and your guests are welcome to stay in the kid-friendly arcade area.
Yes – your party includes TWO dedicated party hosts to assist you throughout your party as well as in the party room.
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. You may bring table decorations and we can help set them up for you.
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Yes. Gratuities for our hard working party hosts are always welcome.
If you are not purchasing our popular Deluxe Goodie Cups or Draw String Goodie Bags, you are welcome to bring your own. You may also bring in your own balloons.
If you will be bringing your own cake, please bring plates and utensils. We will provide candles and a lighter. For your convenience, we also have cameras, batteries and socks available for purchase. PLEASE, NO PINATA’S ARE ALLOWED FOR SAFETY REASONS.
If you contact us 14 days prior to your event date , you may do a one time transfer of the deposit towards a future party for a fee of $50. SORRY NO OTHER EXCEPTIONS.
No. Guests may occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient. However, if you are still concerned then we recommend that guests wear clothing that covers knees and elbows to avoid friction burns.
Depending on the party package you have selected you may bring your own cake, cup cakes, ice cream cake or a single dish to accommodate dietary restrictions for your party. For any other outside food a $150.00 cover charge will apply. Please note that there are restrictions on what outside food items are allowed so please check before hand on what items are allowed.
Our staff will reach out to you 7 to 14 days before your event/party date to confirm your party details. At that time we will need you to confirm your guest count, food order, cake order, party add-ons, and other details. Please note all details for a weekend party need to be finalized by Tuesday of the week and weekday party/event details should be finalized 4 days prior to the event/party date. Any changes to the party/event after the described deadline will incur a $20 late processing fee.
Our “Open Play” or “Open Jump” sessions are open for the public to come and play at our indoor play center. We have these scheduled sessions throughout the week and can be found on our website at https://www.jumpingjungle.com/open-jump-schedule/. Our sessions vary by time format 75mins, 90mins, 120 mins, etc. The prices for these sessions vary by the duration of the open play session and are published on the calendar for the open play session.
Our open time is divided equally between each play arena. Sorry, no extra play time allowed, nor discounts are given for late-comers.
Please note that for Laser Tag Open Jumps patrons will enjoy bounce only in one arena and will enjoy laser tag in the other arena.
We may have special jumps scheduled where the format of the jump may vary so please inquire about details at the front desk when you arrive for the open play session.
Although all of our equipment requires children to be at least 34″ tall to play by themselves, there are no age limits to having fun at The Jumping Jungle! We do have a toddler area, where even the little ones can have plenty of fun. We charge / count kids 1 year and older for the birthday parties and Open play sessions.
Absolutely! Our inflatables meet ASTM requirements and are NJ certified. They feature lite n’ strong™ fire retardant vinyl. Each inflatable goes through rigorous testing for all ages before it is released. They are inspected by the state of New Jersey annually. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
No. We recommend making sure at least 4 days in advance of your party that your food orders are correct. All our food orders are placed in advance of your scheduled party date so that all meals are prepared to order. However, we do offer vending machines for additional snacks, drinks, and desserts.
You may invite up to 30 kids in your Premiere or Ultimate party. The adults play for free and are not included in the count. Please call us for total guests count of 50 or more.
